Privacy Policy / Cookie Management

Preamble

This privacy policy describes how Aquitaine Promotion collects, uses and protects the personal data of the site’s users, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.

Data controller

The data controller is:

Aquitaine Promotion
210, avenue de la Mission Haut Brion, 33400 Talence
Email: contact@teneo.fr

Data collected

We may collect the following data:

• Identity data: surname, first name, title;
• Contact details: email address, telephone number, postal address;
• Booking data: dates of stay, chosen aparthotel, number of guests;
• Browsing data: IP address, pages viewed, cookies (see dedicated section).

Purposes of processing

Your data is collected for the following purposes:

• To process your booking, group or contact enquiries;
• To manage the customer relationship and follow up on your stay;
• To send you, with your consent, commercial information;
• To improve the operation and security of the site;
• To comply with our legal and regulatory obligations.

Legal basis

Depending on the case, the processing is based on the performance of pre-contractual measures or of the contract (booking), on your consent (marketing, non-essential cookies), on our legitimate interest (improvement and security of the site) or on compliance with a legal obligation.

Recipients of the data

Your data is intended for the relevant departments of Aquitaine Promotion and, where applicable, for our technical subcontractors (host, booking engine, messaging tools). These providers are bound by strict confidentiality and security obligations. Your data is never sold to third parties.

Retention period

Your data is kept for the period necessary for the purposes for which it was collected, i.e. 10 years for booking data, and 3 years from the last contact for prospect/customer data, and in accordance with the applicable legal periods for accounting and contractual data.

Cookies

The site uses cookies intended to ensure its proper operation, to measure audience and, where applicable, to display personalised content. On your first visit, a banner allows you to accept or refuse non-essential cookies. You can change your preferences at any time via [LINK TO COOKIE MANAGEMENT].

Your rights

In accordance with the regulations, you have a right of access, rectification, erasure, restriction, objection and portability of your data, as well as the right to set guidelines regarding their handling after your death.

To exercise these rights, contact us at: contact@teneo.fr or by post at the address of the data controller. You also have the right to lodge a complaint with the CNIL (www.cnil.fr).

Security

Aquitaine Promotion implements appropriate technical and organisational measures to protect your data against any loss, unauthorised access, disclosure or alteration.

Consumer mediation

In accordance with articles L.612-1 et seq. of the French Consumer Code, every consumer has the right to use a consumer mediator free of charge with a view to the amicable resolution of a dispute with Aquitaine Promotion, provided they have first sent a written complaint that received no satisfactory response. The competent mediator is: Médiation Tourisme et Voyage (MTV), BP 80303, 75823 Paris Cedex 17 — www.mtv.travel.

European dispute resolution platform

The European Commission provides an online dispute resolution (ODR) platform, available at the following address: https://ec.europa.eu/consumers/odr.

Amendment of the policy

This privacy policy may change over time. Any amendment will be published on this page.

Last updated: [DATE].